Return and Refund Policy

We want you to feel confident in every purchase. While we do not offer refunds, we are happy to provide exchanges for items that arrive damaged or incorrect.

Exchange Terms

• You have 14 days from the delivery date to request an exchange.
• Items must be unopened, unused, and in their original packaging.
• Exchanges are only accepted for damaged items or items sent in error.
• We do not accept exchanges for personal preference or used items, due to the nature of our personal care products.

How to Request an Exchange

1. Email us at kittycandycompany@icloud.com with your order number, a description of the issue, and a clear photo of the item.
2. Our team will review your request and respond with next steps.
3. If approved, we’ll send out a replacement product as quickly as possible.

Please Note

We do not offer refunds, and shipping fees are non-refundable. Exchanges are only processed once the original item is returned and inspected (if required).