Refund Policy
Last Updated: January 15, 2026
At Kitty Candy™, your satisfaction is important to us. Due to the nature of our products, please review this Refund Policy carefully before making a purchase from kittycandy.net.
All Sales Are Final
Because our products are handmade personal care and hygiene items, all sales are final. We do not accept returns or issue refunds once an order has been processed or shipped.
This policy exists for sanitary, safety, and quality-control reasons.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To be eligible for review, email us with:
- Your order number
- Clear photo(s) of the item(s) received
- A brief description of the issue
After review, we may offer (at our discretion):
- A replacement
- Store credit
- A partial refund
Lost or Stolen Packages
Kitty Candy™ is not responsible for packages marked as delivered by the shipping carrier. If you believe your package was lost or stolen, please contact the carrier directly.
We are happy to assist with claim documentation when applicable.
Order Delays
Processing times may vary during high-volume periods, holidays, or unforeseen circumstances. Order delays do not qualify for refunds. We appreciate your patience as a small, handmade business.
Cancellations
Orders may only be canceled before processing begins. Once an order has entered processing or shipped, it cannot be canceled.
Chargebacks & Disputes
We take fraudulent or bad-faith disputes seriously.
Any customer who files a false, abusive, or unscrupulous chargeback or dispute after receiving their order or failing to follow our policies may be permanently prohibited from future purchases.
This prohibition may include, but is not limited to, restrictions based on:
- Name
- Shipping and billing address
- Email address
- Payment method
- IP address and other identifying information
We reserve the right to refuse service to anyone engaging in abuse, fraud, or policy violations.
Contact Us
If you have questions regarding this Refund Policy, please contact us at:
Email: kittycandycompany@icloud.com
Business Name: Kitty Candy™
Website: https://kittycandy.net
Location: United States
